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Best-in-class Inbox for Engagement Teams
- Scaling Social: Comprehensive features for collaboration, automation and reporting make BIG CONNECT the foundation for team success. It frees up time and mental space for authentic, high quality conversations.
- Enterprise Ready: Orchestrate workflows, define granular roles/permissions and define smart routing and automation rules.
- Security of Investment: Beside complete coverage of relevant channels - today and in the future - a comprehensive set of flexible APIs ensures successful integration with existing IT infrastructure.
- Professional Services: Tailored services allow for rapid deployment, agile change management and ongoing optimization on all levels.
Comprehensive solution for data-driven Publishing
- Collaborative planning: Plan to the point and declutter your publishing process by retiring all Excel lists and bringing authors, content agencies and approving managers to ONE virtual table.
- Organize topics, channels and teams: Focus your work by splitting your smart editorial calendar by topics and/or channels. Allow your teams to exchange notes and tasks and to create content in a simple but powerful content editor.
- Attach Service Team Briefing: Apply end-to-end workflows - distributed multi-step content development is followed up by an internal briefing how to handle responses to a specific post.
- Powerful analytics: See how your content performs, draw conclusions from earlier behavior and use general Social Media Monitoring technology to benchmark your Content Strategy.
Leading Social Media Monitoring
- Always up-to-date: Stay ahead of your competitors by analyzing the Social Web in near realtime, 50+ languages - at your fingertips.
- PR & Crisis Management: Establish an early warning system tailored towards your organization. Monitor trends and issues in your market.
- KPIs & Benchmarking: Assess strenghts and weaknesses of your Social Media footprint and your campaigns. Easily benchmark your results with competitors.
- Open Innovation: Incorporate customer feedback, new scientific findings, thought leader input into your strategy.
- Competitive Intelligence: Keep an eye on competitors, their campaigns, prices, ratings & reviews. Detect market opportunities and identify obstacles.
Analytics, Reporting & Professional Services
- Recurring Digital Media Reporting: Our trained Social Media Analysts compress all relevant information to a weekly or monthly report to be distributed in your organization
- Deep-Dive Analysis: In-depth Social Media Analysis provides decision support, benchmarks products, compaigns or sheds light on new markets and competitors.
- Enablement & Trainings: Prepare and train your team with expert training - on premise or remote.
- Managed Services: Reduce to the max - outsource all administrative and governance tasks to our experienced professional services team.
Questions? Contact us at info(at)big-social-media.com or call us at +49 (0) 30 8967 7887 30