Social Customer Service Team bei der Arbeit

ENTERPRISE
CUSTOMER SERVICE & ENGAGEMENT

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Manage all your social media channels with one inbox only. Automate services & workflows, positively affecting customer satisfaction. Optimize efficiency and promote collaboration. Provide top-notch service for outstanding customer relations.

The all in one service software for customer engagement

Illustration Collaboration im Customer Service Team

Social Customer Service

Ensure customer satisfaction and provide the best service on all digital channels with one Inbox.

Illustration Effizienz im Social Customer Service

Collaboration & Workflows

Handle tickets with just one click, enhance your team's collaboration and strengthen customer Engagement.

Illustration Bot und Automatisierung

Automation With Chatbots

Increase service efficiency and enrich the digital customer experience with intelligent bots.

Illustration Social Media Monitoring

Performance Dashboard

Capture contribution volumes as well as your team's utilization while always keeping an eye on your KPI.

Manage all your channels with the world's best inbox

Alle Social Media Kanäle mit BIG CONNECT

Strive for ideal customer relations, offering the best social customer service

Alle Social Media Kanäle in einem Tool
  • increase
    service efficiency
  • improve
    team performance
  • boost
    customer satisfaction
Alle Social Media Kanäle in einem Tool
  • increase
    service efficiency
  • improve
    team performance
  • boost
    customer satisfaction

This Is How Customer Engagement With BIG CONNECT Works

Social Customer Service

Ansicht des Customer Engagement Tools mit Fokus auf Social Media Inbox

Manage all channels with one inbox

All posts on your social media platforms and individual communities are displayed in one inbox. Here, you can integrate chats, forums, blogs and app stores, providing you with a great foundation for successful customer management. Categorize, group, and prioritize incoming posts, and even edit hundreds of similar posts with just one click. Individually adjustable workflows increase the collaboration and efficiency of your team measurably, setting the stage for a successful digital customer experience and arising customer satisfaction. Live dashboards and reports offer a complete overview at any time.

Ansicht des Customer Engagement Tools mit Fokus auf Social Media Inbox

Social Customer Service

Manage all channels with one inbox

All posts on your social media platforms and individual communities are displayed in one inbox. Here, you can integrate chats, forums, blogs and app stores, providing you with a great foundation for successful customer management. Categorize, group, and prioritize incoming posts, and even edit hundreds of similar posts with just one click. Individually adjustable workflows increase the collaboration and efficiency of your team measurably, setting the stage for a successful digital customer experience and arising customer satisfaction. Live dashboards and reports offer a complete overview at any time.

Collaboration & Workflows

Ansicht des Customer Engagement Tools mit Fokus auf Workflows

Boost Your Efficiency

Define individual workflows for your social media inbox. Incoming posts and contributions can be pre-sorted, categorized and assigned automatically. Through intelligent routing according to topics, skills or last contact (Last Agent Routing), requests are immediately answered by the right person in charge, thus significantly improving customer satisfaction. Flexible rules define responsibilities and releases within your customer relations team. Even for operators without access to the engagment tool, handling and answering queries and questions is possible, simplifying customer engagement management even more.

Collaboration & Workflows

Boost Your Efficiency

Define individual workflows for your social media inbox. Incoming posts and contributions can be pre-sorted, categorized and assigned automatically. Through intelligent routing according to topics, skills or last contact (Last Agent Routing), requests are immediately answered by the right person in charge, thus significantly improving customer satisfaction. Flexible rules define responsibilities and releases within your customer relations team. Even for operators without access to the engagment tool, handling and answering queries and questions is possible, simplifying customer engagement management even more.

Ansicht des Customer Engagement Tools mit Fokus auf Workflows

Chatbots & Artificial Intelligence

Ansicht des Customer Engagement Tools mit Fokus auf Bots

Automate Your Services

By using intelligent bots, you can improve your customer service performance by up to 80 percent. Boost productivity in terms of customer engagement and provide the best possible service quality to your customers through coordinated processes between chatbots and employees. With a partial automated processing of enquiries, you can better your service in customer management, thus benefiting from customer satisfaction and loyalty. Different technologies and providers of artificial intelligence can be combined with our tool.

Ansicht des Customer Engagement Tools mit Fokus auf Bots

Chatbots & Artificial Intelligence

Automate Your Services

By using intelligent bots, you can improve your customer service performance by up to 80 percent. Boost productivity in terms of customer engagement and provide the best possible service quality to your customers through coordinated processes between chatbots and employees. With a partial automated processing of enquiries, you can better your service in customer management, thus benefiting from customer satisfaction and loyalty. Different technologies and providers of artificial intelligence can be combined with our tool.

Performance Dashboard

Ansicht des Customer Engagement Tools mit Fokus auf Service Level Agreements

Keep an eye on all your KPI

Service level agreements (SLAs) and service quality are both determined in real-time, simplifying the customer management process. Contribution volume as well as response and attendance times are evaluated for all channels. The team's workload and capacities are displayed per channel or according to the processing status of the tickets. Reports can either be generated in the dashboard or through live Excel integration. Additionally, you can incorporate the dashboard into already existing reporting Systems.

Performance Dashboard

Keep an eye on all your KPI

Service level agreements (SLAs) and service quality are both determined in real-time, simplifying the customer management process. Contribution volume as well as response and attendance times are evaluated for all channels. The team's workload and capacities are displayed per channel or according to the processing status of the tickets. Reports can either be generated in the dashboard or through live Excel integration. Additionally, you can incorporate the dashboard into already existing reporting systems.

Ansicht des Customer Engagement Tools mit Fokus auf Service Level Agreements

More than 200 brands count on our integrated SaaS solution

Kunden die Customer Engagement für Enterprises mit BIG CONNECT  nutzen

What our customers love about BIG CONNECT

Rene Kursawe
René Kursawe

Fressnapf Tiernahrungs GmbH
Marketing Manager Social Media

"BIG CONNECT'S collaboration functions allow us to deal with queries interdisciplinary in-house, and ensure a uniform presence on our social media channels." - freely translated from Geman

Rodger Schröder
Rodger Schröder

ING-DiBa AG
Referent Business Development

"The professional Software from BIG CONNECT helps us to efficiently manage social media interactions with our customers on various platforms."  - freely translated from German

Impress your customers and your social media management team

Customer Engagement auf allen Social Media Kanälen
  • optimize
    customer engagement
  • increase
    service quality
  • improve
    service levels
Customer Engagement auf allen Social Media Kanälen
  • optimize
    customer engagement
  • increase
    service quality
  • improve
    service levels

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