Social Media at Scale

BIG CONNECT assists and automates to
create space for high quality engagement

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BIG Mission

To enable professionals to easily, collaboratively and authentically engage smart, connected consumers on a large scale

About Us

Join the rapidly growing crowd of more than 200 brands that rely on our solution, e.g.


Best-in-class Inbox for Engagement Teams

  • Scaling Social: Comprehensive features for collaboration, automation and reporting make BIG CONNECT the foundation for team success. It frees up time and mental space for authentic, high quality conversations. 
  • Enterprise Ready: Orchestrate workflows, define granular roles/permissions and define smart routing and automation rules. 
  • Security of Investment: Beside complete coverage of relevant channels - today and in the future - a comprehensive set of flexible APIs ensures successful integration with existing IT infrastructure.
  • Professional Services: Tailored services allow for rapid deployment, agile change management and ongoing optimization on all levels.

Comprehensive solution for data-driven Publishing

  • Collaborative planning: Plan to the point and declutter your publishing process by retiring all Excel lists and bringing authors, content agencies and approving managers to ONE virtual table.
  • Organize topics, channels and teams: Focus your work by splitting your smart editorial calendar by topics and/or channels. Allow your teams to exchange notes and tasks and to create content in a simple but powerful content editor.
  • Attach Service Team Briefing: Apply end-to-end workflows - distributed multi-step content development is followed up by an internal briefing how to handle responses to a specific post.
  • Powerful analytics: See how your content performs, draw conclusions from earlier behavior and use general Social Media Monitoring technology to benchmark your Content Strategy.

Want to see it in action? We'd love to give you a quick tour (about 15min)!

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Leading Social Media Monitoring

  • Always up-to-date: Stay ahead of your competitors by analyzing the Social Web in near realtime, 50+ languages - at your fingertips.
  • PR & Crisis Management: Establish an early warning system tailored towards your organization. Monitor trends and issues in your market.
  • KPIs & Benchmarking: Assess strenghts and weaknesses of your Social Media footprint and your campaigns. Easily benchmark your results with competitors.
  • Open Innovation: Incorporate customer feedback, new scientific findings, thought leader input into your strategy.
  • Competitive Intelligence: Keep an eye on competitors, their campaigns, prices, ratings & reviews. Detect market opportunities and identify obstacles.


Analytics, Reporting & Professional Services

  • Recurring Digital Media Reporting: Our trained Social Media Analysts compress all relevant information to a weekly or monthly report to be distributed in your organization
  • Deep-Dive Analysis: In-depth Social Media Analysis provides decision support, benchmarks products, compaigns or sheds light on new markets and competitors.
  • Enablement & Trainings: Prepare and train your team with expert training - on premise or remote.
  • Managed Services: Reduce to the max - outsource all administrative and governance tasks to our experienced professional services team.

Questions? Contact us at info(at)big-social-media.com or call us at +49 (0) 30 8967 7887 30